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Multi User Customer Account By Webkul

FAQ

FAQ Details

  • What is the purpose of the Multi User Customer Account App?

    The Purpose of the Multi User Customer Account app is to allow customers to share their shopping carts with family, friends & multiple groups. Thus, increase the productivity and overall sales volume of the Shopify store. 

  • What is the price of this app?

    The Multi User Customer Account app for Shopify comes with a pricing plan of $11 USD per month

  • How the Multi User Customer Account app works?

    As soon as you install the app, you need to configure your storefront to let the customers share their shopping carts. You can auto-inject the code to your Shopify theme or add the codes manually to the suggested template files.
    Raise Ticket in case of any help.

    Customer End

    • As soon as the customer login to your store, he/she can view the "Member Management" button in their "My Account" section.
    • Clicking the Member Management button, the customer will get the option to add members & create new groups.
    • Once the member accepts the request, the customer can share their carts with the members & vice-versa.
      (In case the auto-Join tab is disabled: https://prnt.sc/qmvtnc)

    Moreover, From the cart page, the customer can share the cart with members & groups. Refer: https://prnt.sc/qmvvmx

    This way, your customers can share their shopping carts with other customers. 

  • Can a member add or update product quantity in the shared cart?

    Yes, 
    In case, you want any group member to add or update product quantity in the shared cart then, you can easily enable the settings in the app. 

    In the App, go to the Configurations>>General Configuration>>Enable the option.

    Thus, the members will be able to add or update product quantity in the shared cart.

  • Can a member delete products from the shared cart?

    Yes, 
    In case you want any group member to delete a product from the shared cart then, you can easily enable the settings in the app. 

    In the App, go to the Configurations>>General Configuration>>Enable the option.

    Thus, the members will be able to delete a product from the shared cart.

  • Is it possible for a member to join a group automatically everytime a new request arrives?

    Yes, You can enable the settings in the app to auto-join a new member to the group created by a customer. Thus, the customers can directly share their shopping carts with the added group.  

  • Can I configure the mail templates & translations in the app?

    Yes. You can easily configure the emails sent to the customers & members on each action performed.

    Just visit the Email Configuration under the Configurations menu and edit the mail templates as per the requirements. 

    Similarly, you can visit the Translations and change the label translations in the app. 

  • How to get in touch with experts in case of any further query related to app?

    If you need any kind of support/consultancy then please raise a ticket at http://webkul.uvdesk.com or drop a mail at support@webkul.com and the team will provide you proper assistance. 

  • Is there any navigation guide I can walk through to understand the app flow?

    Yes, Please check the navigation guide to understand the app functionalities in detail: https://app-sp.webkul.com/wireframe/MULTIUSER-CUSTOMER-ACCOUNT-APP/

    Create Ticket in case of any questions related to the app.